greyhound predictor

it's not a game? it's a science!

Greyhound Predictor Support Questions

Version 1:

  1. The track moves slowly and the dogs go out of view.
  2. My numbers don't work when trying to enter the greyhound statistics.

Version 2:

  1. I'm receiving the message: Direct 3D Create 8 Failed.
  2. I'm receiving the message: Unable to set graphics card format or Unable to select display format.
  3. I'm receiving the message: Create D3d Device Failed.
  4. I've got a square grid or black lines on the track.
  5. I'm receiving the message: Unable to locate rcfile.

General:

  1. How do I find out what graphics card and DirectX™ version I have and if they are compatible.
  2. Can I contact you for technical support.
  3. Can I contact you about the greyhound racing.
  4. I can't find the answer here.

Greyhound Predictor Support Answers

Version 1:

  1. The track moves slowly and the dogs go out of view.
    Check your computer has at least DirectX 6.1 installed and your graphics card adapter has the minimum recommended of 8mb memory, as this is most probably the cause.
  2. My numbers don't work when trying to enter the greyhound statistics.
    This problem has been fixed and any downloads after the 5th May 2002 will be ok. If you downloaded Greyhound Predictor before this date, or your version doesn't have v1.01 in the bottom left corner of the main menu screen and you are having this problem, then you will need to uninstall your current version and re-download Greyhound Predictor v1.0.

Version 2:

  1. I'm receiving the message: Direct 3D Create 8 Failed.
    Please check you have at least DirectX™ version 8.1 installed on your computer and your card is compatible.
  2. I'm receiving the message: Unable to set graphics card format or Unable to select display format.
    Check your graphics card is capable of 32, 24 or 16 bit colour.
    Note: When running Greyhound Predictor in 24 or 16 bit mode some colours and shading will be incorrect.
  3. I'm receiving the message: Create D3d Device Failed.
    Open the Greyhound Predictor configuration utility (Start -> Programs -> Greyhound Predictor v2.0 -> Configuration), untick run in 32bit mode and select "Save Changes".
    If this does not solve the problem check your graphics card is compatible with DirectX™ version 8.1.
  4. I've got a square grid or black lines on the track.
    This problem has currently only been reported on one specific make of graphics card, if you are having this problem please contact us for advise.
  5. I'm receiving the message: Unable to locate rcfile.
    Please contact us for help to resolve this issue.

General:

  1. How do I find out what graphics card and directx version I have and if they are compatible.
    Start -> Run -> type "dxdiag" -> Ok.
    On the first screen is the DirectX™ version you have installed. Select the "Display" tab to view your graphics card details including memory size. If you have DirectX™ version 8.1 or higher installed, pressing "Test Direct3D" will test your cards compatibility.
  2. Can I contact you for technical support.
    If you require any further technical support, please contact us here. We will be happy to provide you with any assistance we can.

  3. Can I contact you about the greyhound racing.
    Guy is the one to talk to regarding the racing side of the "predictor", you can contact him directly here. He looks forward to talking greyhounds with you!
  4. I can't find the answer here.
    Please contact technical support, we will be happy to provide you with any assistance we can.